Help Center

Please use the below form. You can also send to email info@datoyz.com

Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

Shopping Information

Can I track my order?

How much is shipping and how long will it take?

Do you ship internationally?

How do I make changes to my order after purchasing?

Can I cancel my order?

Payment Information

Is it safe to shop online with you?

Can I use a promo code on my order?

Order & Returns

How long will it take to get my package?

How do I return an item?

What happens if my order is damaged during shipping?

Can I change the shipping address on my order after purchasing?

Product Information

Are your products safe for pets?

How do I care for the products I purchase?